Unified order management
Every order from every channel lands in one queue, with stock deducted the moment it is confirmed. No reconciling two systems at the end of the day.
Run your publishing business on one unified platform.
Wafi Business Intelligence replaces spreadsheets and scattered inboxes with unified order management, inventory, accounts, an AI customer-care chatbot that answers questions about your own numbers.
One stock figure, every channel
Every conversation in one desk
AI that answers from your data
Publishing
Fashion
Grocery
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One connected platform
Website, Messenger, WhatsApp, phone & Telegram — one platform, one stock.
Capabilities
Everything the back office needs
Inventory and stock
One stock figure across the website, marketplaces and the shop floor, with low-stock alerts and movement history on every SKU.
Accounts and finance
Sales, purchases, expenses and returns post to the ledger as they happen, so your books match your operations without a monthly catch-up.
Omnichannel inbox
WhatsApp, Messenger, Telegram, website chat and phone all land in a single desk, so nobody switches tabs to answer a customer.
AI customer care
An AI assistant answers instantly from your own knowledge base in Bangla or English, and hands off to a real agent the moment it is needed.
AI assistant and insights
Ask for the numbers in plain language and get demand estimates, slow-moving stock and margin by product without building a report.
AI social publishing
Pick a channel and a product, describe the angle, and the platform drafts, schedules and publishes on-brand posts for you.
Multi-channel selling
Sell across your website, marketplaces and social channels from one catalogue and one back office.
Industries
Built for three industries, not a generic template
Each edition ships with the fields, workflows and reports that industry actually runs on.
Publishing & printing
For publishers and printing presses running titles, print runs and distribution.
- Title and edition catalogue
- Print-run demand estimates
- Distributor and retailer orders
- Royalty and cost tracking
Fashion & apparel
For brands managing size and colour variants across seasons and channels.
- Size, colour and SKU variants
- Season and collection planning
- Sell-through and markdown views
- Returns and exchange handling
Grocery & FMCG
For grocery retailers moving perishable stock at speed across outlets.
- Batch and expiry tracking
- Fast-moving stock alerts
- Outlet-level replenishment
- Supplier and purchase orders
Product tour
A look inside the product
Reports
Every report drills into the real numbers
Sales, stock, accounts and statutory reports — click into any figure and see exactly which order, channel or product produced it. No more guessing from a spreadsheet summary.
Publishing
Author royalties, tracked automatically
Every sale updates each author's royalty balance in real time. Generate settlement statements in a click instead of reconciling spreadsheets at month-end.
Dashboard
One dashboard, your whole business at a glance
Revenue vs. profit, top-selling items, cost vs. revenue — the numbers that matter, updated live as orders come in from every channel.
Inventory
One stock figure, no more overselling
Every channel reads from the same live inventory. Low-stock and reorder alerts arrive before you run out, not after a customer complains.
Customer care
Every conversation, one inbox
Messenger, WhatsApp, website chat and phone notes land in a single desk — with an AI assistant that answers routine questions from your own data, 24/7.
Overview
See how every channel is really performing
Sales trend and channel breakdown side by side, so you know whether growth is coming from the website, WhatsApp, or the counter — and can act on it.
Business benefits
What changes once you are on it
Hours back every day
No copying orders between systems, no chasing stock figures, no rebuilding the same report each morning.
Fewer stock mistakes
One inventory figure across every channel means fewer oversells, fewer cancellations and fewer apologetic phone calls.
Faster customer answers
The AI assistant replies instantly from your knowledge base and escalates to a person the moment it should.
Decisions on real numbers
Demand estimates, slow-moving stock and margin by product, available without waiting for a monthly report.
Room to add channels
Open a marketplace or a new outlet without adding another spreadsheet or another inbox to watch.
Built and supported in-house
The same Dhaka team that builds the platform onboards your staff and answers when something needs attention.
OUR SUPPORT
From first call to going live
Onboarding call
We map how your business actually runs today, which channels you sell on and what lives in spreadsheets.
Data migration
Catalogue, customers, stock positions and open orders move across, checked against your own figures.
Channel connection
Website, marketplaces, WhatsApp, Messenger and Telegram connect to one catalogue and one inbox.
AI setup
The assistant is trained on your knowledge base and policies, with escalation rules set to your team.
Team training
Your staff learn the screens they will use daily, with tooltips and a walkthrough for each module.
Go live and support
You run the whole business on one platform, with our team on hand through the first cycles.
Got questions?
We've got answers.
It replaces the spreadsheets, separate inboxes and disconnected tools most teams run on. Orders, inventory, accounts, customer conversations and reporting live in one platform, so the same number does not have to be entered twice.
Publishing and printing, fashion and apparel, and grocery and FMCG. Each one gets the modules and fields its operations need rather than a generic retail template.
Yes. The AI assistant answers in Bangla or English from your own knowledge base, and hands the conversation to a live agent when a question falls outside its scope.
Website, marketplaces, phone orders, WhatsApp, Messenger and Telegram, all against one catalogue and one stock figure.
Most teams are live within weeks. Timelines depend on how much catalogue and historical data has to be migrated and how many channels are connected.
Yes. The platform connects to what you already run rather than forcing a rebuild. We scope the integrations on the onboarding call.
Get started
Ready to run the whole business on one platform?
Free consultation. No commitment. Onboarding measured in weeks.